The foundations of health and wellbeing support.
Offers immediate access to clinical support and counselling, ensuring that employees can get the help they need during challenging moments, no matter the time of day.
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Wellbeing FoundationsThe foundations of health and wellbeing support. |
Wellbeing PlusA care team in your people's pocket. |
Total WellbeingComplete mental health coverage for every situation. |
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| 24/7 Clinical Support | |||
| Instant access to clinical support via phone, WhatsApp, SMS and live chat |  |
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| Qualified & Accredited Counsellors | |
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| Digital bookable in-app video/audio mental health consultations | |
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Single Session Model with triage, referrals or escalations 
Provides immediate therapeutic support, identifying risk and assessing suitability to direct individuals to the most appropriate next step – whether that’s self-help, onward referral, or higher intensity care.
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| Virtual GP and Advanced Nurse Practitioner | - | |
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| Critical Incident Support Management (CISM) - Onsite & Remote*
A specialised response service providing immediate psychological support after traumatic or high-impact incidents, reducing the risk of long-term impacts and supporting a structured return to normal functioning.
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| Referral to ancillary services including legal, financial, hardship grants and more | |
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| Counselling | |||
| Short-term counselling and Silvercloud iCBT for mild to moderate cases** | |
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| Counselling Sessions from our Diverse Counsellor Network** | Up to 8 sessions per issue | Up to 12 sessions per issue | No session caps |
| High intensity CBT and psychotherapy for difficulties that require long term support**
Designed for individuals presenting with complex or enduring mental health difficulties, this pathway offers sustained, longer-term support to enable meaningful therapeutic change and improved outcomes.
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Available as an add on | Starter allocation with option to add more | |
| Digital wellbeing | |||
| Branded wellbeing platform and app | |
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| 1000+ shopping discounts | |
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| 250 hours of elearning on topics including lifestyle, fitness, nutrition and more | |
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| Digital gym and wellbeing series, live and on-demand | |
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| Ongoing support | |||
| Advanced Care Team to bridge the gap between complex and long-term care
A multidisciplinary clinical team providing enhanced stabilising support, care coordination, and clinical oversight for individuals whose needs sit between EAP and specialist mental healthcare, ensuring continuity and smooth transition to longer-term care. |
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| Unlimited lifestyle coaching | - | - | |
| Reporting and account management | |||
| In-Depth Ml reporting (Utilisation, Clinical Outcomes) | |
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| Account management support | |
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*available for an additional fee
**where clinically appropriate
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News & Events
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