Unmatched care, tailored for hospitality.
Each of our three support packages is designed for the specific needs of the hospitality sector, built on cutting edge insight gained from an unmatched heritage.
Support That Fits Your Team's Needs.
Give your team the essential wellbeing support they need with Wellbeing Foundations. This package offers immediate access to clinical support and counselling, ensuring that employees can get the help they need during challenging moments, no matter the time of day.
What's Included.
Designed for hospitality, built for wellbeing – discover our Wellbeing Foundations package.
24/7 clinical support.
Instant access to a clinical professional via phone, WhatsApp, text, or live chat.
Counselling.
Short-term counselling, including Silvercloud iCBT for mild to moderate issues, with up to 8 sessions per issue.
Digital wellbeing platform and app.
Access our wellbeing platform and app with 250+ hours of mental health e-learning, recipes, podcasts, meditations, live and on-demand fitness classes, monthly webinars, and a company board to share initiatives and boost engagement.
Comprehensive reporting.
Detailed management information on utilisation and clinical outcomes to ensure your programme is delivering results.
Hospitality Essentials.
Access to over 1000 shopping discounts and cashback offers helping employees to save money on everyday essentials supporting financial wellbeing.
Grants and Advisory services.
Unique to Hospitality's Action EAP, all employees also have access to a range of advisory services including legal information, parenting and menopause support, debt, budgeting, welfare benefit and housing advice.
Why choose Wellbeing Foundations?
Wellbeing Foundations is perfect for organisations looking to provide their employees with immediate, flexible support. It’s an easy, cost-effective way to ensure employees have access to professional help and wellbeing resources when they need it most.
Key Benefits.
Instant Access to Support, Anytime, Anywhere
Your team deserves immediate care. Unlike other providers, we offer 24/7 access to clinical support through modern, convenient channels - phone, WhatsApp, text, and live chat. No waiting. No delays. Just immediate, modern, hassle-free care when your team needs it most.
Simple, Effective Wellbeing Solutions
We’ve made it easy to offer employees essential care at an affordable cost. Up to 8 counselling sessions per issue and access to digital wellbeing tools help address the mental health needs that arise in a busy, fast-paced environment.
Proactive Support for Mental and Physical Wellness
With access to 250+ hours of mental health eLearning and monthly wellbeing webinars alongside live and on-demand fitness classes from our Digital Gym and access to savings via Hospitality Essentials, our wellbeing platform and app is designed to holistically support every aspect of your team’s health - mental, physical, financial and emotional. Empower your team to take charge of their wellbeing with our practical, accessible tools.
Critical Incident Support for unexpected events
Whether on-site or remotely, our Critical Incident Stress Management (CISM) ensures your team gets the help they need during high-pressure moments. It’s an immediate, compassionate response to crisis - no other provider offers this kind of tailored support for sudden, challenging situations.
Data-Driven Insights for Continuous Improvement
Our in-depth reporting gives you detailed visibility into your programme’s effectiveness, with clear insights on clinical outcomes and usage. We make it easy to track the success of your programme, ensuring you can make informed decisions about ongoing support.
Need further info?
To find out more about how the EAP could support your people please contact the EAP Team, or call Head Office on 0203 004 5500, or send us an enquiry using our easy to use form.
Get your tailored proposalThought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
Thought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
Unmatched care, tailored for hospitality.
Each of our three support packages is designed for the specific needs of the hospitality sector, built on cutting edge insight gained from an unmatched heritage.
A care team in your people’s pocket.
This package includes deeper support through extended counselling support, with up to 12 sessions of short-term counselling per issue, access to high-intensity counselling pathways, advanced care team services for more complex cases, and our brand-new Virtual GP service.
What's Included.
Designed for hospitality, built for wellbeing – discover our Wellbeing Plus package.
24/7 clinical support.
Instant access to a clinical professional via phone, WhatsApp, text, or live chat.
Extended counselling support.
Up to 12 counselling sessions per issue, with access to a diverse network of qualified counsellors.
Hi-intensity counselling pathways.
For more complex issues that require longer-term support. Wellbeing Plus provides an initial starter allowance of high-intensity counselling pathways of up to 20 sessions per employee, with the option to add on additional pathways as required.
Virtual GP service.
Provides employees with fast, flexible access to real-time physical and mental healthcare through GP or Advanced Nurse Practitioner (ANP) appointments - anytime, anywhere.
Advanced care team support.
Additional support to bridge the gap between short-term and long-term care, ensuring employees get the ongoing help they need.
Hospitality Essentials.
Access to over 1000 shopping discounts and cashback offers helping employees to save money on everyday essentials supporting financial wellbeing.
Grants and Advisory services.
Unique to Hospitality's Action EAP, all employees also have access to a range of advisory services including legal information, parenting and menopause support, debt, budgeting, welfare benefit and housing advice.
Why choose Wellbeing Plus?
With our unmatched data and insight into the complex issues experienced by many hospitality workers, Wellbeing Plus offers a higher level of care, ideal for organisations wanting to support both immediate and longer-term employee wellbeing. With extended counselling sessions, access to high-intensity counselling and advanced care team support, it ensures employees receive comprehensive care to thrive both personally and professionally.
Key Benefits.
Comprehensive Mental Health Support
When your team faces mental health challenges, they need more than just a quick fix. Wellbeing Plus provides up to 12 counselling sessions per issue, ensuring that your team has access to the care they need for ongoing or complex mental health concerns. This level of longer-term support is rare in the industry -offering support for more complex issues that require more time with a clinician. We’re here for the journey.
Seamless Support for Complex Cases
For employees dealing with more complex needs, our advanced care team steps in to ensure they receive the right support at every stage. We bridge the gap between short-term care and long-term solutions, providing seamless, continuous care tailored to their needs.
Comprehensive Wellbeing Resources for a Balanced Life
Wellbeing goes beyond just mental health. With a digital platform providing a wealth of content including access to our Digital Gym, recipes, podcasts, mental health e-learning and our live and on-demand wellbeing series, your employees will have everything they need to maintain a healthy, balanced lifestyle.
Clear Reporting for Real-Time Action
Get detailed insights into your programme’s performance with our comprehensive reports on utilisation and clinical outcomes. With this real-time data, you’ll have the clarity you need to continuously improve employee wellbeing.
Fostering a Culture of Support
Offering a comprehensive, long-term mental health solution fosters a culture of support and resilience within your workforce. We go beyond what traditional providers offer, helping you build an engaged, motivated team that feels supported and valued every step of the way.
Need further info?
To find out more about how the EAP could support your people please contact the EAP Team, or call Head Office on 0203 004 5500, or send us an enquiry using our easy to use form.
Get your tailored proposalThought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
Thought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
Unmatched care, tailored for hospitality.
Each of our three support packages is designed for the specific needs of the hospitality sector, built on cutting edge insight gained from an unmatched heritage.
Complete mental health coverage for every situation.
For companies that prioritise the complete mental and emotional wellbeing of their employees, Total Wellbeing provides a robust, all-inclusive approach. This package offers unlimited support for mental health and lifestyle coaching, long-term psychotherapy, an advanced care team to manage complex cases, and our brand-new Virtual GP service.
What's Included.
Designed for hospitality, built for wellbeing – discover our Total Wellbeing package.
24/7 clinical support.
Instant access to a clinical professional via phone, WhatsApp, text, or live chat.
Comprehensive counselling and psychotherapy.
No session limits with access to high-intensity CBT and psychotherapy.
Virtual GP service.
Provides employees with fast, flexible access to real-time physical and mental healthcare through GP or Advanced Nurse Practitioner (ANP) appointments - anytime, anywhere.
Ongoing advanced care and lifestyle coaching.
An advanced care team that bridges the gap to complex care, along with unlimited lifestyle coaching to help employees achieve their personal and professional goals.
Comprehensive reporting and account management.
Detailed utilisation reports including clinical outcomes and ongoing account management to ensure your wellbeing strategy is optimised.
Grants and Advisory services.
Unique to Hospitality's Action EAP, all employees also have access to a range of advisory services including legal information, parenting and menopause support, debt, budgeting, welfare benefit and housing advice.
Hospitality Essentials.
Access to over 1000 shopping discounts and cashback offers helping employees to save money on everyday essentials supporting financial wellbeing.
Why choose Total Wellbeing?
With no session limited, unlimited coaching, and comprehensive care, Total Wellbeing is ideal for hospitality businesses committed to fostering a healthier, more resilient workforce by providing limitless 360-degree support.
Key Benefits.
Unlimited Access to 24/7 Support
Mental health doesn’t follow a 9-to-5 schedule. With unlimited, round-the-clock access to clinical support, your team can reach out at any time for the help they need. Whether it’s a quick check-in or an in-depth discussion, we’re here for them, always.
Long-Term Support for Complex Needs
Sometimes, mental health challenges require ongoing care. Our unlimited counselling - including access to high-intensity CBT and psychotherapy - ensures your team gets the long-term support they need to thrive. We’ll be with them every step of the way, no matter how complex their needs are.
Holistic Wellbeing, Inside and Out
Total Wellbeing doesn’t just focus on mental health - it’s a comprehensive wellbeing solution. From lifestyle coaching to wellbeing resources, this bundle supports your employees in all areas of life. From lifestyle coaching to access to 1000+ shopping discounts and fitness content, employees get a complete wellbeing experience that supports both their mental and physical health. No one else offers this level of integrated care.
Seamless Transition to Ongoing Care
For employees with long-term needs, our advanced care team ensures a smooth transition from immediate care to long-term therapy, offering support every step of the way. We make sure there are no gaps in care, so your employees always feel supported.
Real-Time Insights for Better Decision-Making
With comprehensive reporting on clinical outcomes and utilisation, you get a clear picture of how your programme is performing. We help you stay informed, so you can make data-driven decisions and continually optimise your employee wellbeing strategy.
Build a Resilient Workforce
We’re not just here to help employees get by - we’re here to help them thrive. With unlimited access to both clinical care and wellbeing resources, we’re transforming mental health in the hospitality sector by fostering a resilient, highly engaged workforce, ready to face any challenge.
Need further info?
To find out more about how the EAP could support your people please contact the EAP Team, or call Head Office on 0203 004 5500, or send us an enquiry using our easy to use form.
Get your tailored proposalThought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
Thought leadership.
We apply our extensive industry experience and data to address hospitality's challenges, and suggesting solutions you can implement in your business today.
December 18, 2025
Beyond the Helpline: Inside Hospitality Action's Holistic Suite of Wellbeing Services
Find out more
December 05, 2025
Supporting Wellbeing in Hospitality: Why Menopause and Andropause Need a Holistic Approach
Find out more
