The hospitality sector needs modern mental health support. Our EAP is here whenever you need it. Our 24/7 availability and hospitality-specific care ensures that help is only a call away. Whether it’s a long shift, a difficult customer, or the stress of an unpredictable work environment, we’re here to help.
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Our Employee Assistance Programme reduces business risk and disruption by helping employees resolve problems before they affect performance, morale, or attendance. We also offer dedicated support for managers, with reporting and insights to guide planning and monitoring.
Get your tailored proposalOur evidence-based clinical model gives your people fast access to high-quality, cost-effective care: where and when they need it.
We offer everything from single-session support to longer-term treatment, uniquely in the hospitality sector and at a competitive price. Healthier people, stronger teams, and thriving workplaces—powered by proactive, evidence-based support from your industry charity.
The foundations of health and wellbeing support.
Offers immediate access to clinical support and counselling, ensuring that employees can get the help they need during challenging moments, no matter the time of day.
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Wellbeing FoundationsThe foundations of health and wellbeing support. |
Wellbeing PlusA care team in your people's pocket. |
Total WellbeingComplete mental health coverage for every situation. |
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| 24/7 Clinical Support | |||
| Instant access to clinical support via phone, WhatsApp, SMS and live chat |  |
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| Qualified & Accredited Counsellors | |
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Single Session Model with triage, referrals or escalations 
Provides immediate therapeutic support, identifying risk and assessing suitability to direct individuals to the most appropriate next step – whether that’s self-help, onward referral, or higher intensity care.
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| Virtual GP and Advanced Nurse Practitioner | - | |
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| Critical Incident Support Management (CISM) - Onsite & Remote*
A specialised response service providing immediate psychological support after traumatic or high-impact incidents, reducing the risk of long-term impacts and supporting a structured return to normal functioning.
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| Referral to ancillary services including legal, financial, hardship grants and more | |
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| Counselling | |||
| Short-term counselling and Silvercloud iCBT for mild to moderate cases** | |
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| Counselling Sessions from our Diverse Counsellor Network** | Up to 8 sessions per issue | Up to 12 sessions per issue | No session caps |
| High intensity CBT and psychotherapy for difficulties that require long term support**
Designed for individuals presenting with complex or enduring mental health difficulties, this pathway offers sustained, longer-term support to enable meaningful therapeutic change and improved outcomes.
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Available as an add on | Starter allocation with option to add more | |
| Digital wellbeing | |||
| Branded wellbeing platform and app | |
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| 1000+ shopping discounts | |
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| 250 hours of elearning on topics including lifestyle, fitness, nutrition and more | |
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| Digital gym and wellbeing series, live and on-demand | |
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| Ongoing support | |||
| Advanced Care Team to bridge the gap between complex and long-term care
A multidisciplinary clinical team providing enhanced stabilising support, care coordination, and clinical oversight for individuals whose needs sit between EAP and specialist mental healthcare, ensuring continuity and smooth transition to longer-term care. |
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| Unlimited lifestyle coaching | - | - | |
| Reporting and account management | |||
| In-Depth Ml reporting (Utilisation, Clinical Outcomes) | |
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| Account management support | |
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*available for an additional fee
**where clinically appropriate
OUR BENEFICIARIES
Behind every statistic there’s a person with a story to tell.
Restaurant manager Tatiana first applied to us for help funding a dishwasher. But when we spoke, it became clear her needs were much greater.
While on holiday, Tatiana contracted blood poisoning and became critically ill. Life-saving surgery resulted in the amputation of all four of her limbs.
Tatiana loves her work in the restaurant sector… and she loves to dance. But standard NHS prosthetics didn’t give her the mobility or independence she wanted. She launched a crowdfunding campaign for more advanced limbs, but it fell short.
We covered the gap, helping Tatiana regain her freedom, return to work, and start dancing again.
our clients
Get a tailored proposal designed around your business needs, giving your team access to confidential support and wellbeing services through our Employee Assistance Programme.
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